Refund Policy
A legal disclaimer
By purchasing from Umbras, you agree to the terms outlined in this Refund Policy. Umbras reserves the right to refuse returns, refunds, or exchanges that do not comply with the conditions stated below.
All returned items are subject to inspection upon receipt. We reserve the right to determine eligibility for refunds at our sole discretion if items are returned worn, damaged, altered, or without original tags and packaging.
Umbras is not responsible for lost, stolen, or delayed return shipments. Customers are responsible for ensuring returned items are properly packaged and trackable.
This policy applies to all purchases made through our official website and may be updated at any time without prior notice.
Refund Policy - the basics
We accept returns within 14 days of delivery.
To be eligible for a return:
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Items must be unworn, unwashed, and unused
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Original tags must be attached
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Items must be returned in their original packaging
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Proof of purchase (order number) is required
Items marked as Final Sale are not eligible for return or refund.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refund Processing
Once your return is received and inspected, you will be notified of approval or denial.
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Original shipping fees are non-refundable.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence so we can resolve the issue promptly.